I’ve been asked by several people which of the tips are my favorites. So this next series of blog posts will focus on that. Each of these tips is reproduced verbatim from the book.
Tip # 38 – “Train” senior management
Perhaps the greatest fear among AMS managers is the thought of their senior management actually changing records in the database. Fear not. I’m not suggesting that you train senior management to process data in your database. What I am saying is that senior management should be taught what is in the database, and what the database is capable of doing. Put together a “training session” for senior management (including the CEO) that will outline what is in the database, how it is managed, who is responsible for managing it, and how the data are used. You will be amazed at the kinds of discussions that will occur in the room as a result of this simple exercise.